Refund policy
How do I place a return or exchange?
We're sorry you didn't love your Murad.
You have 10 days from the date of purchase to request a return or exchange if you change your mind. To do so, please reach out to us via sales@murad.co.nz
We cannot accept returns for change of mind when the product has been opened. We may require pictures in the instance of a reaction to process the validity of the return and /or to offer aftercare advice.
Return the products in their original packaging within 10 days to:
Murad Returns
Unit 6
49 Sainsbury Road
St Lukes
Auckland 1025
We will credit or refund of the purchase price paid by you for the item(s), less any discounts, credits or refunds already given to you in connection with such products. The original shipping will not be refunded unless it was our error or if you have a legitimate claim under the Consumer Guarantees Act 1993.
This Return Policy applies in addition to, and does not affect, your statutory or contractual rights, including the consumer guarantees which are provided under the Consumer Guarantees Act. We abide by the Consumer Guarantees Act for faulty items. For more information please refer to the Consumer Guarantees Act 1993.
What’s your return policy?
You have 10 days to request a return. We cannot accept returns for change of mind when the product has been opened or used. To do so, please reach out to us via sales@murad.co.nz or on 09 847 9230.
We will credit or refund of the purchase price paid by you for the item(s), less any discounts, credits or refunds already given to you in connection with such products. The original shipping will not be refunded unless it was our error or if you have a legitimate claim under the Consumer Guarantees Act 1993.
This Return Policy applies in addition to, and does not affect, your statutory or contractual rights, including the consumer guarantees which are provided under the Consumer Guarantees Act. We abide by the Consumer Guarantees Act for faulty items. For more information please refer to the Consumer Guarantees Act 1993.
How long does it take to process a return?
We will do our best to process the return within 15 working days of receipt.
What should I do if I receive the wrong product?
You received a product different from the one that you ordered? Sorry about that. Please contact us at sales@murad.co.nz and we will send out the right product you ordered along with a pre-paid return bag so you can return the incorrect product to us.