Returns

How do I place a return or exchange?

We're sorry you didn't love your Murad.

Please call us on 09 847 9230 or email sales@murad.co.nz and tell us the nature of your return. We may require pictures in the instance of a reaction to process the validity of the return and /or to offer aftercare advice. Please cannot accept returns due to change of mind when the product has been opened.

Return the products in their original packaging within 10 days to:
Murad Returns
Unit 6
49 Sainsbury Road
St Lukes
Auckland 1025

We recommend that you return your package using signature-required Courier Post. If you use general post your package will not be insured and FAB Group NZ Limited cannot accept liability if it is damaged or goes missing. We can only refund postage costs where the return is a result of our error.

Please note that we can only refund postage costs where the return is a result of our error.

If you purchased your Murad from a Caci clinic or another website, please first contact that store directly to inquire about their return policy.

 

What’s your return policy?

You have 10 days to request a return or exchange. To do so, please reach out to us via sales@murad.co.nz or on 09 847 9230.

We will credit or refund the purchase price paid by you for the item(s), less any discounts, credits or refunds already given to you in connection with such products. The original shipping will not be refunded unless it was our error.

You are entitled to a Consumer Guarantee. All purchases from this site are covered by the New Zealand Consumer Guarantees Act 1993 which guarantees that any goods purchased for personal use may be returned, if they are considered faulty, for repair, replacement or refund of purchase price within a reasonable period of time as defined by Act.

 

How long does it take to process a return?

It takes a maximum of 15 working days to process the return.

 

What should I do if I receive the wrong product?

You received a product different from the one that you ordered? Sorry about that. Please contact us at sales@murad.co.nz and we will send out the right product you ordered along with a pre-paid return bag so you can return the incorrect product to us.